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Troubleshooting

Common Issues and Solutions​

Issue: PrivatBank API Authentication Error​

Symptoms: During statement import, an error appears: "PrivatBank API authentication failed" or "Access forbidden"

Possible Causes:

  • Incorrect PrivatBank24 Autoclient Token or ID
  • Token is not activated or has expired
  • Invalid credentials format

Solution:

  1. Use the official instructions for creating an Autoclient profile: https://docs.google.com/document/d/e/2PACX-1vTtKvGa3P4E-lDqLg3bHRF6Wi9S7GIjSMFEFxII5qQZBGxuTXs25hQNiUU1hMZQhOyx6BNvIZ1bVKSr/pub
  2. Copy both the Token and Client ID from your PrivatBank business account
  3. Paste them into the corresponding fields on the PrivatBank tab
  4. Save the journal and try importing again
Important

Both parameters – Token AND Client ID – are mandatory. The module will not work if either is missing or incorrect.

Issue: PrivatBank Tab Does Not Appear​

Symptoms: After selecting "Autoclient PrivatBank24" in the Bank Feeds field, the tab does not appear.

Possible Causes:

  • Module is not installed
  • Journal type is not "Bank"

Solution:

  1. Make sure the PrivatBank statement import module is installed
  2. Verify that the journal type = "Bank"
  3. Refresh the page and repeat the selection

Issue: Transaction Duplication​

Symptoms: The same transactions are imported repeatedly.

Solution: The module automatically prevents transaction duplication. If the problem persists:

  1. Verify that the account number in the journal matches the number in PrivatBank
  2. Contact technical support

Support Contacts​

If the issue is not resolved: